Refund policy

Returns for physical products
We accept returns of eligible physical products within 30 days of delivery.

To qualify for a return, the item must be unused, in the same condition in which it was received, and returned with its original packaging and proof of purchase. Please contact us at shopbloomandbalance@gmail.com before sending anything back so we can provide return instructions.

Return shipping
Customers are responsible for return shipping costs for change-of-mind returns. If your order arrives damaged, defective, or incorrect, Bloom & Balance will work with you on an appropriate replacement, refund, or other resolution and will not require you to pay return shipping for our error.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery at shopbloomandbalance@gmail.com. Include your order number and clear photos of the item and packaging so we can review the issue promptly.

Digital products
Because digital products and downloadable files are delivered electronically and cannot be returned in the same way as physical goods, digital products are generally final sale once access or delivery has been provided. If you receive a duplicate charge, a corrupted file, or a technical issue that we cannot reasonably resolve, please contact us and we will review the situation.

Non-returnable items
We do not accept returns of downloaded digital products, personalized or custom items, gift cards, final-sale items, or physical items that have been used, altered, damaged after delivery, or returned without required packaging when that packaging is necessary for resale.

Refunds
Once an eligible return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the refund.

Order cancellations
Physical product orders may be canceled before they have been fulfilled. Once an order has been fulfilled or shipped, it can no longer be canceled and our return policy will apply instead. Digital products cannot be canceled or refunded once the digital file or download access has been delivered. If you need assistance with an order, please contact us as soon as possible at shopbloomandbalance@gmail.com.

Questions
For return or refund questions, contact shopbloomandbalance@gmail.com.